1. Effective Date and Acceptance
These Terms and Conditions (“Terms”) are effective as of the date shown above and apply to your use of this website and to service requests submitted through it. By using this website, submitting a booking or contact request, or engaging ACEWORX LLC (“ACEWORX,” “we,” “us,” or “our”) for services, you accept these Terms. If you do not agree, please do not use the website or request services.
2. Who We Are
ACEWORX LLC is a Florida limited liability company (Florida Document No. L24000481666). Business and Mailing Address: 516 NW 60th Court, Miami, FL 33126. We are a mobile field-service business; visits to the business address are by confirmed appointment only. Contact information — including phone and email — is published in the Contact section of this website.
3. Scope of These Terms; Job-Specific Agreements Control
These Terms govern the website and provide the general terms under which we offer services. Individual jobs are governed by the specific written estimate, work order, service authorization, invoice, or signed service agreement for that job (each, a “Job Agreement”). If a Job Agreement conflicts with these Terms, the Job Agreement controls for that job. These Terms are not a substitute for a Job Agreement and do not, by themselves, obligate ACEWORX to perform any particular work.
4. Eligibility and Authority
Services are offered to individuals who are at least 18 years old and to businesses acting through authorized representatives. By requesting service, you represent that you own the equipment or are authorized by its owner to request inspection and repair, that you are authorized to grant access to the service location, and that the information you provide is accurate and complete.
5. Independent Third-Party Status
ACEWORX is an independent third-party repair and maintenance provider. We are not a machinery manufacturer, equipment dealer, rental company, finance company, broker, or original-equipment manufacturer (OEM), and we are not affiliated with, sponsored by, endorsed by, or authorized by any equipment brand unless a specific written disclosure states otherwise. References to equipment makes or models describe the equipment we are asked to service; they do not imply any affiliation.
6. Services and Limitations
Our services are described in the Services section of this website and may include mobile diagnostics and troubleshooting, preventive maintenance, hydraulic diagnosis and repair, electrical diagnosis and repair, engine diagnosis and repair, mobile welding and repair fabrication, undercarriage and track service (including track removal and installation), and commercial fleet and vehicle support. All services are subject to equipment condition, geographic service area, site conditions, parts availability, technician capacity, and safety and legal constraints. Service descriptions on the website are informational; the scope of any particular job is defined by its Job Agreement.
7. Booking Requests vs. Confirmed Appointments
Submitting the booking form on this website creates a service request only. A request is not a confirmed appointment. An appointment exists only after ACEWORX reviews the request and confirms the visit with you, at which time we also disclose the applicable diagnostic, dispatch, travel, or minimum-labor charges. We may decline or propose changes to any request, including for reasons of service area, capability, capacity, or safety.
8. Estimates and Diagnostic Uncertainty
Estimates are prepared in good faith based on the information available when they are written, including your description of symptoms and our inspection. Machinery can contain hidden, intermittent, or progressive conditions that are not reasonably discoverable during an initial diagnostic visit. Accordingly: (a) an estimate is not a fixed-price guarantee unless the Job Agreement expressly says so; (b) a diagnostic service identifies probable causes but does not guarantee that every hidden or intermittent condition will be found during the initial visit; and (c) if additional problems or costs are discovered, we will notify you and obtain your approval before performing work beyond the existing authorization. Written estimates are valid for 14 days unless the estimate states otherwise.
9. Customer Responsibilities
You agree to: (a) provide accurate equipment information (make, model, year, and serial number where available) and an accurate description of symptoms; (b) confirm you have ownership of, or authority over, the equipment and the service location; (c) provide safe and legal access, including any required gate codes, escorts, permits, or site inductions; (d) provide a stable, reasonably level work area appropriate for the work requested; (e) shut down, lock out, or otherwise prepare equipment when we ask you to; (f) disclose known hazards, including electrical, hydraulic, structural, chemical, and environmental hazards; (g) comply with site rules and applicable law; and (h) make an authorized decision-maker reachable during the visit. If these conditions are not met, we may pause, reschedule, or decline the work, and charges under Section 14 may apply.
10. Right to Refuse or Stop Work
We may refuse, suspend, or stop any work that we reasonably believe is unsafe, illegal, beyond our capability, inaccessible, or outside the authorized scope, or where site conditions, weather, or equipment condition make sound work impractical. Where work is stopped for these reasons, you remain responsible for charges already incurred for work performed and approved.
11. Work Authorization and Additional Work
Billable work proceeds only under your authorization. Authorization may be given in writing, electronically (including by e-signature, email, or text message from a contact associated with the job), or by another documented method we retain with the job record. Work beyond the existing authorization — additional repairs, additional parts, or expanded scope — requires a further documented approval before it is performed. We do not perform and bill unapproved work.
12. Charges, Invoices, and Payment
Charges may include the mobile diagnostic / service-call fee, technician labor at the published or quoted rate (with the disclosed minimum and, where the estimate calls for it, a second-technician rate), travel charges beyond the included zone, parts, materials, shop supplies, applicable taxes, and customer-approved additional work — each as disclosed in the Pricing section of this website or in your Job Agreement. Invoices are due upon receipt on completion of authorized work; net-15 terms (net-30 for qualifying fleet accounts) are available to approved commercial accounts in writing. Deposits for special-order parts are collected before parts are ordered, and repairs expected to exceed $2,500 may require a deposit of up to 50% before parts are ordered. Balances more than 15 days past due may accrue a late charge of 1.5% per month, or the maximum rate permitted by Florida law if less, and may be subject to collection; we will always attempt to resolve billing questions directly with you first.
13. Payment Methods and Statement Descriptor
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), ACH / bank transfer, and business checks for approved commercial accounts. Card charges are billed by ACEWORX LLC. The exact card-statement descriptor will be published here once it is confirmed and configured with our payment processor. If you do not recognize a charge from us, please contact us before initiating a dispute — most billing questions can be resolved quickly. Nothing in these Terms limits any right you have under card-network rules or applicable law.
14. Cancellations, Rescheduling, No-Access, and Refunds
You may cancel or reschedule a confirmed appointment at no charge with at least 24 hours' notice before the scheduled arrival window. Cancellations after a technician has been dispatched, and visits where the technician arrives but cannot access the equipment (no authorized contact, unsafe or unready site, or equipment not present), may incur the mobile diagnostic / service-call fee. Complete rules — including refund eligibility, timelines, and how to request a refund — are set out in the Cancellation and Refund Policy, which is part of these Terms.
15. Parts
Unless the Job Agreement states otherwise: (a) we may use new, remanufactured, or quality aftermarket parts appropriate to the repair; (b) parts are itemized on the invoice; (c) special-order parts may require a deposit and may be non-returnable once ordered, as described in the Cancellation and Refund Policy; (d) replaced parts are available for your inspection on request at the time of service and are otherwise disposed of in the ordinary course, except parts subject to a core charge or a manufacturer warranty claim; and (e) parts carry the manufacturer's or supplier's warranty when one is offered, and we will reasonably assist you in pursuing an applicable manufacturer parts warranty.
16. Workmanship Warranty
Completed repairs carry a workmanship warranty of 30 days or 50 operating hours from completion, whichever occurs first, covering the specific work performed and described on the invoice. To make a claim, contact us with your invoice number and a description of the problem within the warranty period; we will inspect and, where the claim is covered, re-perform the covered work at no additional labor charge. This warranty does not cover unrelated failures, pre-existing conditions, contamination, operator damage, overload or misuse, further operation of the equipment after a defect becomes apparent, repairs the customer declined, or normal wear. Re-performance of covered work (or, where re-performance is impractical, refund of the labor charge for the covered work) is the exclusive remedy under this warranty, to the extent permitted by law. This section does not limit any parts warranty offered by a manufacturer or any right that cannot be limited under applicable law.
17. Customer-Supplied Parts; Pre-Existing and Hidden Damage
If you ask us to install parts you supply, we may accept or decline at our discretion; where we accept, we warrant only our installation workmanship — not the part itself — and diagnostic time attributable to a defective customer-supplied part is billable. We are not responsible for pre-existing damage, deterioration, or conditions that existed before our work, or for hidden conditions that could not reasonably be discovered within the authorized scope, though we will document and disclose significant conditions we observe.
18. Equipment Movement and Operation
You authorize our technicians to operate, start, move, lift, block, and test the equipment as reasonably necessary to diagnose the reported condition and to verify completed work, at the service location you provide. If safe operation requires your operator or site equipment (for example, a machine operator, rigging, or a lifting device), you agree to provide it.
19. No Guarantee of Outcomes
Except for the express workmanship warranty in Section 16, we do not promise uninterrupted or error-free equipment operation, any particular financial or operational result, compliance of your equipment with any regulatory or certification scheme, or the discovery of every latent, hidden, or intermittent condition. Repair of one condition does not guarantee that other components will not fail.
20. Website Intellectual Property and Acceptable Use
The content of this website — text, graphics, logos, and design — is owned by or licensed to ACEWORX LLC and protected by applicable intellectual-property law. You may view and print content for your own use in dealing with us. You agree not to misuse the website, including by attempting unauthorized access, scraping personal data, submitting false or fraudulent requests, interfering with the site's operation, or using automated means to submit forms.
21. Third-Party Links and Services
The website may link to third-party sites and services (for example, a map-directions link). We do not control and are not responsible for third-party sites, their content, or their privacy practices. A link is not an endorsement.
22. Privacy and Cookies
Our collection and use of personal information is described in the Privacy Policy, and our use of cookies and similar technologies is described in the Cookie Policy. Both are part of these Terms.
23. Electronic Records and Communications
You consent to transact with us electronically: records, estimates, authorizations, invoices, and notices may be provided and accepted electronically, and electronic signatures and confirmations have the same effect as ink signatures to the extent permitted by law. By submitting a request, you agree that we may contact you by phone, email, or text message about your request and services (service-related communications, not marketing). You may ask us to use a different contact method at any time.
24. Disclaimers
To the extent permitted by applicable law, and except for the express workmanship warranty in Section 16, the website and our services are provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.
25. Limitation of Liability
To the extent permitted by applicable law, ACEWORX's total aggregate liability arising out of or relating to a service is limited to the amount you paid ACEWORX for the specific service giving rise to the claim, and ACEWORX is not liable for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost business, downtime, or loss of use. This limitation does not apply to liability that cannot lawfully be limited, including liability arising from gross negligence or willful misconduct, and does not limit statutory rights that cannot be waived. Where applicable law permits limitation only to a greater minimum, liability is limited to that minimum.
26. Indemnification
You agree to indemnify and hold ACEWORX harmless from third-party claims, losses, and reasonable expenses to the extent they arise from: (a) your material misrepresentation of ownership, authority, or equipment information; (b) your lack of authority over the equipment or service location; (c) hazards at the service location that you knew of and failed to disclose; (d) unlawful conditions at the site under your control; or (e) your material breach of these Terms. This obligation is proportionate to your responsibility and does not apply to the extent a claim results from ACEWORX's own negligence or misconduct.
27. Force Majeure and Supply Delays
We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including weather, storms, flooding, fire, labor disruption, utility or communications failure, governmental action, and parts or supply-chain delays. Where such an event occurs, we will communicate promptly and reschedule or adjust scope as reasonably practicable.
28. Governing Law and Venue
These Terms and any dispute arising out of them or our services are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Exclusive venue for any court proceeding lies in the state and federal courts located in Miami-Dade County, Florida, and the parties consent to personal jurisdiction there. These Terms do not contain an arbitration clause or a class-action waiver.
29. Dispute Notice and Informal Resolution
Before filing a formal proceeding, each party agrees to send the other a written description of the dispute and the outcome requested, and to attempt in good faith to resolve it informally for at least 30 days. Send dispute notices to our legal contact email published in the Contact section (or by mail to the business address above). This informal process does not limit either party's right to seek relief in court after the notice period, or any right you have under card-network rules or consumer-protection law.
30. General Provisions and Contact
Changes. We may update these Terms by posting a revised version with a new effective date; material changes will be reflected prominently on this page. The version in effect when you submit a request applies to that request. Severability. If a provision is held unenforceable, the remainder stays in effect and the provision is enforced to the maximum lawful extent. No waiver. A failure to enforce a provision is not a waiver. Assignment. You may not assign these Terms without our written consent; we may assign to a successor of the business. Entire agreement. These Terms, the policies referenced in them, and the applicable Job Agreement are the entire agreement regarding their subject matter. Survival. Sections that by their nature should survive (including Sections 12–19 and 24–29) survive completion of services. Contact. Questions about these Terms: ACEWORX LLC, 516 NW 60th Court, Miami, FL 33126, or the phone and email published in the Contact section.